Category: Salesforce Training

Microsoft vs. Salesforce: How Do They Compare on CRM?

Microsoft vs. Salesforce: How Do They Compare on CRM?

Salesforce is the biggest CRM provider in the world, according to 2025 IDC data. Its closest rival? Microsoft. That said,…

From prison to salesforce: a call center model that’s helping reduce recidivism to near zero

From prison to salesforce: a call center model that’s helping reduce recidivism to near zero

Turnover rates in the average contact center run between 30% and 45% annually due to the stressful work environment, low…

Salesforce restricts access to Slack data for AI use

Salesforce restricts access to Slack data for AI use

The messaging service Slack, owned by Salesforce, has recently denied other software companies access to search or store messages on…