Tag: Engagement
Salesforce (CRM) Partners With Sprout Social To Enhance Customer Engagement Across Platforms
Salesforce, a major player in customer relationship management, announced an expanded collaboration with Sprout Social, integrating social media channels directly…
Leaptree Announces Skills integration feature for Service Cloud Workforce Engagement on Salesforce AppExchange, the World’s Leading Enterprise Cloud…
Leaptree Optimize customers can now benefit from Skills integration to support dynamic quality assessment schedules based on employee capability levels….
Salesforce pushes into customer service staff management with Service Cloud Workforce Engagement
With Workforce Engagement, Salesforce is expanding its Service Cloud offering to include AI-based service call prediction, personnel capacity planning and…
