Tag: Service

This New Salesforce AI Service Could Cut IT Helpdesk Calls at Your Company

This New Salesforce AI Service Could Cut IT Helpdesk Calls at Your Company

The goal, the AI-focused firm said, was to speed up delivery of services IT departments offer. Source link

Smarter Service with Agentforce and Service Cloud

Smarter Support with Salesforce Service Cloud + Agentforce

TLDR/key takeaways: There are 3 major developments in the Salesforce Summer ‘25 release for Service Cloud: Agentforce now creates a…