Tag: Service
Leaptree Announces Skills integration feature for Service Cloud Workforce Engagement on Salesforce AppExchange, the World’s Leading Enterprise Cloud…
Leaptree Optimize customers can now benefit from Skills integration to support dynamic quality assessment schedules based on employee capability levels….
There could be more to the Salesforce+ video streaming service than meets the eye – TechCrunch
When Salesforce announced its new business video streaming service called Salesforce+ this week, everyone had a reaction. While not all…
Accenture Awards Grant to Merivis, a Veterans Service Nonprofit, to Provide Salesforce Training to Military Veterans and Spouses
SAN ANTONIO–(BUSINESS WIRE)–Accenture (NYSE: ACN) and Accenture Federal Services (AFS), an Accenture subsidiary, have awarded Merivis, an Austin, Texas-based veterans…
Salesforce pushes into customer service staff management with Service Cloud Workforce Engagement
With Workforce Engagement, Salesforce is expanding its Service Cloud offering to include AI-based service call prediction, personnel capacity planning and…
Your Next Streaming Service: Salesforce
Salesforce is preparing to enter the video streaming market, a major departure from its current CRM and enterprise offerings. Salesforce…
