Tag: Unified
Sprout Social and Salesforce Collaborate to Revolutionize Social Customer Care with Unified Platform
Sprout Social has expanded its collaboration with Salesforce, integrating social channels like Instagram, LinkedIn, X, Facebook Messenger, and WhatsApp into…
Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS
The Salesforce Omni-Channel engine is a unified routing solution that directs incoming customer interactions to support reps across contact center…
